Refund policy

Returns & Refunds

We hope you love your Aurelle Botanica products. Because our products are personal care items, we are unable to accept returns or exchanges on products that have been opened or used.

Unopened Products

Unopened and unused products in their original condition may be returned within 14 days of delivery. To request a return, please contact us through the Contact page on our website before sending your item back.

Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect. Original shipping charges are non-refundable.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us within 7 days of delivery so we can make it right.

Please include your order number, a description of the issue, and photographs of the product and packaging when applicable.

Refunds

Once an approved return is received and inspected, we will notify you of the status of your refund. Approved refunds will be issued to the original payment method. Please allow additional time for your bank or credit card provider to process the refund.

Cancellations

If you need to cancel or change an order, please contact us as soon as possible. We will gladly make changes when possible, but orders that have already been processed or shipped cannot be canceled.

Questions

If you have questions about a return, refund, or order issue, please contact us through the Contact page on our website.