At Aurelle Botanica, every order is prepared with care. Each product is blended, inspected, and packaged by hand to ensure it arrives beautifully and ready to enjoy.
Processing Time
- Orders are typically processed within 1–3 business days.
- Orders placed on weekends or holidays will begin processing on the next business day.
- During product launches or seasonal promotions, processing times may be slightly longer.
Shipping
- We currently ship within the United States.
- Complimentary standard shipping is available on U.S. orders of $70 or more.
- Orders under $70 are charged shipping at the rate calculated at checkout.
- Once your order ships, you'll receive a confirmation email with tracking information.
Delivery
Delivery times vary based on your location and the shipping method selected at checkout. While we strive to ship promptly, Aurelle Botanica cannot guarantee carrier delivery times once a package has been accepted by the shipping provider.
Incorrect Shipping Addresses
Please verify your shipping address before placing your order. Aurelle Botanica is not responsible for delays or lost packages resulting from incorrect or incomplete addresses provided during checkout.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date.
When contacting us, please include:
- Your order number
- A description of the issue
- Photos of any damaged packaging or products, if applicable
We'll work with you to resolve the situation as quickly as possible.
Questions
If you have any questions about your order or shipping, we're happy to help. Please contact us through the Contact page on our website, and we'll respond as soon as possible.